Contact support
Email us at support@ihealix.com and a member of the iHealix team will reply. We aim to respond within 1–2 business days, and usually sooner. There is no charge to contact support.
For general enquiries you can also reach us at info@ihealix.com.
Medical emergencies
If this is an emergency, do not wait for email
iHealix is not an emergency service. If you or someone else is in immediate danger or having a medical emergency, go to the nearest emergency facility now, or call your local emergency number:
- United States — call 911 for any emergency (for poison concerns, call 1-800-222-1222)
- United Kingdom — call 999, or 111 for non-urgent NHS advice
- Canada — call 911 for any emergency
- Ireland — call 112 or 999
- Germany — call 112
- France — call 112, or 15 for the SAMU medical emergency service
- Netherlands — call 112
- Spain — call 112
- Italy — call 112
What to include
To help us resolve your issue quickly, please include:
- The email address on your iHealix account
- Whether you use the patient app or the provider app
- Your device (iPhone or Android) and the app version
- A short description of what happened and what you expected
Never include passwords or full payment card numbers in an email — our team will never ask you for them.
Who to contact
For the fastest help, write to the team that fits your need:
- App help, accounts, orders, payments — support@ihealix.com
- Privacy, data access, or deletion requests — privacy@ihealix.com (see our account deletion page)
- Data Protection Officer — dpo@ihealix.com
- Legal — legal@ihealix.com
Common questions
Many questions are answered on these pages:
Company details
The iHealix apps and the godoctor.ng service are operated by Innoedge Technologies Limited. Written enquiries and support requests can be sent to support@ihealix.com; we will route your message to the right team and reply by email.