Contact support
Email us at support@ihealix.com and a member of the iHealix team will reply. We aim to respond within 1–2 business days, and usually sooner. There is no charge to contact support.
For general enquiries you can also reach us at info@ihealix.com.
Medical emergencies
If this is an emergency, do not wait for email
iHealix is not an emergency service. If you or someone else is in immediate danger or having a medical emergency, call 112 or 199 (Nigeria emergency lines) or go to the nearest emergency facility now.
What to include
To help us resolve your issue quickly, please include:
- The email address on your iHealix account
- Whether you use the patient app or the provider app
- Your device (iPhone or Android) and the app version
- A short description of what happened and what you expected
Never include passwords or full payment card numbers in an email — our team will never ask you for them.
Who to contact
For the fastest help, write to the team that fits your need:
- App help, accounts, orders, payments — support@ihealix.com
- Privacy, data access, or deletion requests — privacy@ihealix.com (see our account deletion page)
- Data Protection Officer — dpo@ihealix.com
- Legal — legal@ihealix.com
Common questions
Many questions are answered on these pages:
Company details
The iHealix apps and the godoctor.ng service are operated by Innoedge Technologies Limited. Written enquiries and support requests can be sent to support@ihealix.com; we will route your message to the right team and reply by email.