Question 1

How do I see a doctor online?

Accepted Answer

Open the iHealix app, describe how you feel, and you are matched to an available, verified doctor — usually within minutes. You consult by video, audio or chat, get an e-prescription where needed, and your medication is delivered. No waiting room required.

Question 2

Can I order medicine online with delivery?

Accepted Answer

Yes. Once a doctor issues your e-prescription, you order from a verified pharmacy in the app and a courier delivers it to your door. You can also re-order repeat medication without booking another consultation.

Question 3

How much does a lab test cost?

Accepted Answer

Prices are fixed and shown before you book — no surprises. The full menu, including blood counts, metabolic panels, lipid profiles, liver and kidney function tests, and COVID-19 PCR, is listed with prices in the Lab tests section above.

Question 4

Can I book a lab test at home?

Accepted Answer

Yes. Choose home sample collection at checkout and a phlebotomist comes to you, or visit a partner lab if you prefer. Results are shared directly with your doctor and stored in your records.

Question 5

Are iHealix doctors licensed and verified?

Accepted Answer

Every doctor on iHealix is licence-verified with the medical regulator for their region — state medical boards in the US, the GMC in the UK, the provincial Colleges of Physicians and Surgeons in Canada, or the national medical council in your country — before they take a single consultation. Every partner pharmacy is verified with the appropriate licensing body. Verification is checked once and audited continuously.

Question 6

Do you offer home visits and nurse visits?

Accepted Answer

Yes. You can request a nurse home visit or a doctor's home visit for care that is better delivered in person — wound care, injections, elderly and post-discharge support — dispatched to wherever you are.

Question 7

Is there a 24/7 emergency doctor?

Accepted Answer

iHealix runs round the clock, so you can reach a doctor at any hour. iHealix is not an emergency service — for anything life-threatening, call your local emergency number (911 in the US and Canada, 999 in the UK, 112 across the EU) or go to the nearest emergency room. iHealix complements, and is not a substitute for, your region's emergency services.

Question 8

Does iHealix work with my health insurance?

Accepted Answer

Yes. You can submit insurance claims directly in the app — attach your consultation, prescription and lab records to your health plan without the paperwork shuffle.

Question 9

Is my health data private and secure?

Accepted Answer

Yes. iHealix is consent-first and handles your data in line with the data-protection law that applies to your region — HIPAA in the US, UK GDPR in the United Kingdom, PIPEDA in Canada, and the EU GDPR across Europe. Your records, prescriptions and results are yours — shared only with the clinicians involved in your care, and only with your consent.

Question 10

How is payment handled?

Accepted Answer

All payments are processed securely by Stripe. We never store your full card details — those are handled by Stripe in accordance with its PCI-DSS certified security standards. Prices are shown before you book and charged in your region's currency.

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