How do I see a doctor online?

Open the iHealix app, describe how you feel, and you are matched to an available, verified doctor — usually within minutes. You consult by video, audio or chat, get an e-prescription where needed, and your medication is delivered. No waiting room required.

Can I order medicine online with delivery?

Yes. Once a doctor issues your e-prescription, you order from a verified pharmacy in the app and a courier delivers it to your door. You can also re-order repeat medication without booking another consultation.

How much does a lab test cost?

Prices are fixed and shown before you book — no surprises. The full menu, including blood counts, metabolic panels, lipid profiles, liver and kidney function tests, and COVID-19 PCR, is listed with prices in the Lab tests section above.

Can I book a lab test at home?

Yes. Choose home sample collection at checkout and a phlebotomist comes to you, or visit a partner lab if you prefer. Results are shared directly with your doctor and stored in your records.

Are iHealix doctors licensed and verified?

Every doctor on iHealix is licence-verified with the medical regulator for their region — state medical boards in the US, the GMC in the UK, the provincial Colleges of Physicians and Surgeons in Canada, or the national medical council in your country — before they take a single consultation. Every partner pharmacy is verified with the appropriate licensing body. Verification is checked once and audited continuously.

Do you offer home visits and nurse visits?

Yes. You can request a nurse home visit or a doctor's home visit for care that is better delivered in person — wound care, injections, elderly and post-discharge support — dispatched to wherever you are.

Is there a 24/7 emergency doctor?

iHealix runs round the clock, so you can reach a doctor at any hour. iHealix is not an emergency service — for anything life-threatening, call your local emergency number (911 in the US and Canada, 999 in the UK, 112 across the EU) or go to the nearest emergency room. iHealix complements, and is not a substitute for, your region's emergency services.

Does iHealix work with my health insurance?

Yes. You can submit insurance claims directly in the app — attach your consultation, prescription and lab records to your health plan without the paperwork shuffle.

Is my health data private and secure?

Yes. iHealix is consent-first and handles your data in line with the data-protection law that applies to your region — HIPAA in the US, UK GDPR in the United Kingdom, PIPEDA in Canada, and the EU GDPR across Europe. Your records, prescriptions and results are yours — shared only with the clinicians involved in your care, and only with your consent.

How is payment handled?

All payments are processed securely by Stripe. We never store your full card details — those are handled by Stripe in accordance with its PCI-DSS certified security standards. Prices are shown before you book and charged in your region's currency.

Can you order medicine online? Safe delivery explained

Yes — you can order medicine online and have it delivered to your door, when it is done through a properly licensed pharmacy. The convenience is real: no trip to the drugstore, no queue, and easy repeat orders for medication you take regularly. But ordering medicine online carries a risk that does not exist at a trusted neighborhood pharmacy — counterfeit or substandard drugs. This guide explains how safe online pharmacy works in the US and internationally, what is legal, and how to protect yourself.

Is ordering medicine online legal?

Dispensing medicine is regulated at both the state and federal level. In the US, online pharmacies must be licensed in every state where they dispense and are subject to FDA oversight and DEA rules for controlled substances. The NABP (National Association of Boards of Pharmacy) maintains a list of verified internet pharmacy sites (VIPPS-accredited pharmacies). In the UK, online pharmacies must be registered with the General Pharmaceutical Council (GPhC). Ordering online is legal when the pharmacy is properly licensed and, for prescription-only medicines, when a valid prescription is present.

How safe delivery works on iHealix

You get an e-prescription. After an online consultation, the doctor issues an electronic prescription where one is needed.
You order from a verified pharmacy. In the app you order from a credentialed, licensed pharmacy — not an anonymous seller.
A courier delivers to your door. Your medicine is packed and brought to you, with the order tied to your records.
You can re-order repeats. For long-term medication you can re-order without booking another consultation, subject to your doctor's guidance.

Prescription vs over-the-counter

Some medicines (such as many pain relievers and antihistamines) can be sold without a prescription; others (such as antibiotics and most controlled substances) require one. A legitimate online pharmacy will not dispense prescription-only medicine without a valid prescription — that requirement protects you.

How to avoid counterfeit or substandard drugs

Order only from a licensed source. Use a pharmacy that is NABP-verified (VIPPS) in the US, GPhC-registered in the UK, or equivalent in your country, rather than a social-media seller or an unmarked website.
Check the packaging on delivery. Look for the manufacturer's seal, a clear expiry date, the NDC number (US), and no signs of tampering.
Verify credentials before ordering. The NABP's .pharmacy domain credential and VIPPS seal are easy to check at nabp.pharmacy.
Be wary of prices that seem too good. A price far below the market rate is a warning sign, not a bargain.
Keep your medication history in one place. Ordering through one app keeps a record a doctor can review for interactions.

What you should not buy online without a prescription

Do not self-prescribe antibiotics, opioids, or any prescription-only medicine. Misusing antibiotics drives drug resistance, which is a serious and growing global health problem. If you think you need a prescription medicine, the right first step is to see a doctor online or in person and let them make the call.

Next steps

If you are starting from symptoms rather than an existing prescription, begin with an online doctor consultation — the doctor can issue an e-prescription and your medicine can then be delivered. If you have health insurance, you may be able to submit insurance claims for prescribed medication. When you are ready, order medicine online safely through iHealix's credentialed pharmacy partners.