How do I see a doctor online?

Open the iHealix app, describe how you feel, and you are matched to an available, verified doctor — usually within minutes. You consult by video, audio or chat, get an e-prescription where needed, and your medication is delivered. No waiting room required.

Can I order medicine online with delivery?

Yes. Once a doctor issues your e-prescription, you order from a verified pharmacy in the app and a courier delivers it to your door. You can also re-order repeat medication without booking another consultation.

How much does a lab test cost?

Prices are fixed and shown before you book — no surprises. The full menu, including blood counts, metabolic panels, lipid profiles, liver and kidney function tests, and COVID-19 PCR, is listed with prices in the Lab tests section above.

Can I book a lab test at home?

Yes. Choose home sample collection at checkout and a phlebotomist comes to you, or visit a partner lab if you prefer. Results are shared directly with your doctor and stored in your records.

Are iHealix doctors licensed and verified?

Every doctor on iHealix is licence-verified with the medical regulator for their region — state medical boards in the US, the GMC in the UK, the provincial Colleges of Physicians and Surgeons in Canada, or the national medical council in your country — before they take a single consultation. Every partner pharmacy is verified with the appropriate licensing body. Verification is checked once and audited continuously.

Do you offer home visits and nurse visits?

Yes. You can request a nurse home visit or a doctor's home visit for care that is better delivered in person — wound care, injections, elderly and post-discharge support — dispatched to wherever you are.

Is there a 24/7 emergency doctor?

iHealix runs round the clock, so you can reach a doctor at any hour. iHealix is not an emergency service — for anything life-threatening, call your local emergency number (911 in the US and Canada, 999 in the UK, 112 across the EU) or go to the nearest emergency room. iHealix complements, and is not a substitute for, your region's emergency services.

Does iHealix work with my health insurance?

Yes. You can submit insurance claims directly in the app — attach your consultation, prescription and lab records to your health plan without the paperwork shuffle.

Is my health data private and secure?

Yes. iHealix is consent-first and handles your data in line with the data-protection law that applies to your region — HIPAA in the US, UK GDPR in the United Kingdom, PIPEDA in Canada, and the EU GDPR across Europe. Your records, prescriptions and results are yours — shared only with the clinicians involved in your care, and only with your consent.

How is payment handled?

All payments are processed securely by Stripe. We never store your full card details — those are handled by Stripe in accordance with its PCI-DSS certified security standards. Prices are shown before you book and charged in your region's currency.

How to Support Someone With a Mental Health Problem

Watching someone you care about struggle with their mental health can leave you feeling helpless. You may worry about saying the wrong thing or making it worse. The truth is that simply showing up, with patience and without judgment, is one of the most powerful things you can do. You do not need to be an expert to make a real difference.

Start by listening

The most helpful thing is often the simplest: listen without rushing to fix. Let them talk, take what they say seriously, and resist the urge to minimise it or compare it to your own experiences. Feeling truly heard is, for many people, the beginning of relief.

What to say

I'm here for you, and I'm not going anywhere
That sounds really hard. Do you want to talk about it?
You don't have to go through this alone
How can I support you right now?
Have you thought about talking to a doctor or therapist? I can help you find one

What to avoid

Just snap out of it or others have it worse
Have you tried being more positive?
Offering solutions before they feel heard
Taking their withdrawal or irritability personally
Promising to keep a secret if their safety is at risk

Encourage professional help

You can be a bridge to support without forcing it. Offer to help them find a doctor or therapist, sit with them while they book an appointment, or go along for company. Frame it as strength, not weakness; seeking help is something brave people do.

If they may be in danger

If someone talks about wanting to die, harming themselves, or feeling they cannot go on, take it seriously. Stay with them, remove access to means of harm if you safely can, and get emergency help: call 911 (US/Canada), 999 (UK), or 112 (EU). In the US you can call or text 988. Do not promise to keep this secret.

Look after yourself too

Supporting someone can be draining, and you cannot pour from an empty cup. Set gentle boundaries, keep your own routines and relationships going, and seek support for yourself if you need it. Being a steady presence over the long term matters more than being available every minute.

You are not their therapist

Your role is to care and to connect them with help, not to diagnose or treat. Leave clinical decisions, including any about medication, to licensed professionals.

Your support can be the thing that helps someone take the first step. If they are ready, you can help them book a confidential consultation with a verified doctor or therapist on iHealix, so they get the professional care they deserve alongside your support.