How do I see a doctor online?

Open the iHealix app, describe how you feel, and you are matched to an available, verified doctor — usually within minutes. You consult by video, audio or chat, get an e-prescription where needed, and your medication is delivered. No waiting room required.

Can I order medicine online with delivery?

Yes. Once a doctor issues your e-prescription, you order from a verified pharmacy in the app and a courier delivers it to your door. You can also re-order repeat medication without booking another consultation.

How much does a lab test cost?

Prices are fixed and shown before you book — no surprises. The full menu, including blood counts, metabolic panels, lipid profiles, liver and kidney function tests, and COVID-19 PCR, is listed with prices in the Lab tests section above.

Can I book a lab test at home?

Yes. Choose home sample collection at checkout and a phlebotomist comes to you, or visit a partner lab if you prefer. Results are shared directly with your doctor and stored in your records.

Are iHealix doctors licensed and verified?

Every doctor on iHealix is licence-verified with the medical regulator for their region — state medical boards in the US, the GMC in the UK, the provincial Colleges of Physicians and Surgeons in Canada, or the national medical council in your country — before they take a single consultation. Every partner pharmacy is verified with the appropriate licensing body. Verification is checked once and audited continuously.

Do you offer home visits and nurse visits?

Yes. You can request a nurse home visit or a doctor's home visit for care that is better delivered in person — wound care, injections, elderly and post-discharge support — dispatched to wherever you are.

Is there a 24/7 emergency doctor?

iHealix runs round the clock, so you can reach a doctor at any hour. iHealix is not an emergency service — for anything life-threatening, call your local emergency number (911 in the US and Canada, 999 in the UK, 112 across the EU) or go to the nearest emergency room. iHealix complements, and is not a substitute for, your region's emergency services.

Does iHealix work with my health insurance?

Yes. You can submit insurance claims directly in the app — attach your consultation, prescription and lab records to your health plan without the paperwork shuffle.

Is my health data private and secure?

Yes. iHealix is consent-first and handles your data in line with the data-protection law that applies to your region — HIPAA in the US, UK GDPR in the United Kingdom, PIPEDA in Canada, and the EU GDPR across Europe. Your records, prescriptions and results are yours — shared only with the clinicians involved in your care, and only with your consent.

How is payment handled?

All payments are processed securely by Stripe. We never store your full card details — those are handled by Stripe in accordance with its PCI-DSS certified security standards. Prices are shown before you book and charged in your region's currency.

Home nurse & doctor visits: what to expect

Some care is simply better at home — for an elderly relative who struggles to travel, for someone recovering after a hospital discharge, or for routine care like injections and wound dressing. A nurse or doctor home visit brings a qualified clinician to your door for exactly these needs. This guide explains what a home visit involves, when it is the right choice, and how to prepare.

What a home visit covers

Wound care and dressing changes.
Injections and prescribed medication administration.
Setting up and monitoring IV fluids where appropriate.
Elderly care support and basic health checks.
Post-discharge and post-surgery follow-up at home.
Vital signs — blood pressure, temperature, blood glucose — recorded in your records.

When a home visit makes sense

A home visit is ideal when the care is hands-on but does not need a hospital, and when travel is difficult or medically inadvisable. It is a strong fit for elderly and bedbound patients, recovery after a procedure, and ongoing care like regular dressings. It is not a substitute for emergency care — for anything life-threatening, call 911 (US/Canada), 999 (UK), or 112 (EU), or go to the nearest emergency room.

Often paired with an online consultation

Many people start with an online doctor consultation to decide what is needed, then book a nurse to carry it out at home. The two work well together — see our guide on telemedicine versus a hospital visit.

How to book a home visit

Open the iHealix app and choose a nurse or doctor home visit.
Describe what is needed — for example a dressing change, an injection, or elderly support.
Share your location and a convenient time.
A clinician is dispatched to you, and the visit is recorded in your records.

How to prepare for the visit

Set aside a clean, well-lit space with somewhere to sit or lie down.
Gather any current medicines, prescriptions, and recent test results.
Note down symptoms, allergies, and questions in advance.
Have soap, water, and a clean towel available for hand hygiene.
If the visit is for a relative, have someone present who knows their medical history.

Licensed clinicians, kept records

The clinicians who visit are licensed and board-verified, and care is delivered to professional standards — everything they do is logged in your iHealix records so your online doctor and any other care team stay on the same page. If a home blood draw is also needed, our guide on booking a lab test at home explains how sample collection comes to you. When you are ready, you can request a home visit in the iHealix app.